OpenOpen8 uses a credit-based quota system. Every API request consumes credits proportional to the number of tokens processed and the pricing ratio configured for that model. Your balance decreases as you make requests; when it reaches zero, requests are rejected until you add more credits.
Credits are an abstract unit, not dollars. The conversion between credits and real-world cost depends on the model pricing ratios configured by your administrator. Check with your admin if you need to understand what a given credit balance translates to in monetary terms.
Check your balance
Your current credit balance appears in two places:
- Top-right user menu — click your username or avatar in the top-right corner of the dashboard to see your balance at a glance.
- Wallet / Top-up page — open Top Up in the sidebar for a detailed view of your balance and recent top-up history.
Add credits
You can add credits in two ways: by redeeming a code your admin provides, or by paying directly through a payment provider.
Redemption codes are vouchers that your administrator generates and distributes. Each code adds a fixed amount of credits to your account when redeemed.Go to the Top Up page
Click Top Up in the sidebar.
Enter the redemption code
Type or paste your code into the Redemption code field.
Click Redeem
Click Redeem. The credits are added to your balance immediately.
Each redemption code can only be used once. Contact your admin for additional codes if needed.
If your administrator has enabled online payments, you can top up directly from the dashboard using Stripe or EPay.Go to the Top Up page
Click Top Up in the sidebar.
Enter the amount
Enter the credit amount you want to purchase in the amount field.
Select a payment method and pay
Choose Stripe or EPay depending on what your deployment supports, then complete the payment in the checkout flow that opens.
Confirm your balance
After a successful payment, your balance updates automatically. Refresh the page if the change doesn’t appear immediately.
Payment availability depends on how your administrator has configured OpenOpen8. If no payment option appears on the Top Up page, contact your admin to arrange credits through another method.
Understand how credits are consumed
Each request deducts credits based on:
- Token count — the number of input and output tokens in the request.
- Model price ratio — a multiplier your admin assigns to each model that reflects its relative cost.
A model with a higher price ratio costs more credits per token than one with a lower ratio. Your admin configures these ratios and can adjust them at any time.
Review usage history
The Logs page shows a detailed record of every request charged to your account.
- Open Logs in the sidebar.
- Filter by date range, model, or token to narrow down the results.
- Each entry shows the model, request and response token counts, credit cost, and timestamp.
If you have multiple tokens, filter the Logs page by a specific token to see exactly how much each application or integration is spending.
What happens when you run out of credits
Once your balance reaches zero, new requests return an error. Requests in flight at the moment of exhaustion may still complete, but subsequent calls will fail until you add credits.
If you have per-token quotas configured, a token can be exhausted while your account balance still has credits remaining. In that case, top up the token quota (by editing the token) or create a new token.